RN-Concierge Services and Care Coordinator-ECA Leased Employees

Job Objective:

Under the direction and oversight of Eisenhower Concierge Services (ECS) executive leadership assumes responsibility for organizing, coordinating and delivering exceptional quality, concierge nursing services within their assigned team.

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Compiles with all applicable ECS policies and procedures, including Code of Conduct, Compliance policies, and Relationship-Based Care Professional Practice Model; takes action to involve ECS leadership to resolve compliance questions or concerns and/or reports suspected violations.
• Recognizes potentially critical situations and takes action to minimize risk of adverse outcomes.
• Develops and maintains open, honest and mutually beneficial relationships with ECS leadership, staff, clients, and relevant stakeholders.
• Collaborates with ECS leadership and peers to continuously improve and streamline workflow processes to ensure and uphold high-caliber service and valuable resources.
• Follows policies, procedures, directives and works with executive leadership to update/improve when/where appropriate.
• Assists with and is accountable for the coordination of safe, high-quality patient/client care by properly triaging client care requests and determining the appropriate delegation of assignments to qualified caregivers.
• Coordinates caregiver schedules for the provision of client care.
• Directs patient care, as prescribed by ECS policy and procedure.
• Implements plan of care according to identified physical, psychosocial, and spiritual needs of patient.
• Ensures physician orders to initiate treatments and scheduling are available and viable; judiciously intervenes/connects with physicians to rectify issues.
• Regularly rounds with ECS leadership and staff in the field to assess and evaluate care and services provided.
• Recognizes, accepts responsibility for, and maintains commitment to professional development and clinical competency.
• Shares knowledge and acts as a professional resource to other members of the health care team, especially in relation to new hire onboarding.
• Trains, orients, and positively supports new hires to ensure confident, seamless integration into ECS and boosts new team members’ ability to uphold safety, care quality, and outstanding customer service.
• Monitors and audits electronic communication and electronic charting system for compliance and adherence to company policy/best practice.
• Facilitates availability of adequate material resources and supplies, and ensures appropriate capture of charges for supplies utilized in the course of care.
• Monitors correct timekeeping of staff through routine/daily review of timecards, checking to ensure shifts are in line with posted schedules where appropriate.
• Ensures personal work availability is adequately flexible and is in concert with other Care Coordinators, to allow for necessary coverage to meet operational need.
• Embraces change and continuously demonstrates a commitment to utilize evidence-based practice.
• Seeks opportunities to support/uplift ECS morale.
• Earnestly promotes a positive organization image when interfacing with the public/clients, medical system staff/professionals, and either personally takes action to address issues and/or immediately informs and engages ECS executive leadership.
• Maintains reliable transportation and must be willing to utilize personal vehicle to transport oneself to site of contracted client; engage in honest, accurate accounting of miles traveled (mileage reimbursed at current IRS defined rate per mile).

Essential Skils:

• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to coordinate and integrate healthcare service offerings
• Ability to adapt quickly to changing priorities and unexpected situations
• Accurate assessment skills, appropriate to the age of the patient, based on scientific facts and principles
• Problem solving skills to identify issues and formulate effective solutions
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Knowledge and ability to function in a professional role and serve as a professional role model
• Ability to analyze issues, identify root causes, and develop solutions
• Knowledge of current nursing, medical and health trends and practices in rendering of patient care
• Written and verbal communication skills
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to handle difficult and stressful situations in a calm and professional manner
• Knowledge of patient care standards of care as they relate to services provided