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Job Objective: A brief overview of the position.
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• This role requires a dynamic and experienced Information Technology Manager to lead the transformation of our end-user IT infrastructure, overseeing desktop and laptop refreshes, smart device support and replacements, and application upgrades across a network of endpoints. The Manager-Desktop and Mobility Services is responsible for leading a team of technicians who support the IT needs of Eisenhower employees, manage customer computers, printers, and other peripherals. As well as participating in the EMC IT Incident Response Team, and working closely with other teams to maintain and improve the cybersecurity posture for users and devices.
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Reports to
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• Director-Technical Services
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Supervises
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• IT Service Desk Technicians, Desktop Technicians and others as assigned
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Ages of Patients
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• N/A
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Blood Borne Pathogens
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• Minimal/ No Potential
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Qualifications
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Education
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- Bachelor’s degree in Information Technology or related field or an additional four (4) years of applicable experience in lieu of bachelor’s degree
- Preferred: Master's degree in Information Technology, Health, Science, Business
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Licensure/Certification
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- Required: Relevant Information Technology certification(s) in desktop, mobility IT technologies and/or Project Management
- Preferred: Secondary Information Technology certification(s)
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Experience
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- Required: Five (5) years of progressively responsible experience in information technology or nine (9) years of progressively responsible experience in information technology without a bachelor’s degree
- Preferred: Progressively responsible experience in IT endpoint and staff management
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Essential Responsibilities
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1. Demonstrates compliance with Code of Conduct and Compliance Policies and takes action to resolve compliance questions or concerns and reports suspected violations.
2. Develops and implements practices and strategies for the timely and efficient refresh of desktop computers, laptops, and smart devices.
3. Leads the planning and execution of application upgrades across all endpoints.
4. Ensures seamless integration of new technologies into the existing infrastructure.
5. Maintains and improves the cybersecurity posture of the organization as it relates to desktop and mobile devices.
6. Ensures that patching and upgrades of IT tools, desktops, printers, smart phones, tablets are completed monthly, and audits the results regularly, identifying gaps in cyber security.
7. Constructs cybersecurity gap plans for remediation.
8. Troubleshoots and resolves complex technical issues, ensuring minimal downtime and disruption.
9. Manages projects by identifying and clarifying issues/priorities; communicates and coordinates requirements; evaluating milestone accomplishments and optional courses of action.
10. Creates a supportive environment that promotes innovative employees and high morale.
11. Fosters a collaborative, supportive and innovative customer support team culture.
12. Regularly refreshes desktop and mobile hardware and operating systems; works with IT Director on budgeting and planning for the same.
13. Develops a qualified, engaged, certified staff and leadership team to support the systems in production throughout the health system.
14. Assigns responsibilities, projects and tasks to staff, balances skills and workload of the group to ensure the best support and customer satisfaction.
15. Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identified and suggests ways to develop skills.
16. Champions and promotes effective system selection options, system support and process redesign with Eisenhower leadership. Recommends the use of IT to improve quality and the employee and patient experience.
17. Achieves management goals and responsibilities set forth by the Executive Leadership Team.
18. Works closely with Information Systems management team to ensure unison across technology hardware, software and platforms.
19. Communicates with customers on business issues/needs and translates those needs into appropriate technical solutions.
20. Leads operational and support aspects of end-user device vendor/contracts, cost monitoring/control, communication plan and documentation.
21. Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS Systems Analyst personnel and vendor representatives.
22. Performs other responsibilities as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
