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Job Objective: A brief overview of the position.
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- This position is responsible for creating the first and last impressions of the Radiology Department experience for patients, guests and visitors
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Reports to
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- Lead Clerical, Radiology Director
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Supervises
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- None
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Ages of Patients
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- Neonate/Infant
- Pediatric
- Adolescent
- Adult
- Geriatric
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Blood Borne Pathogens
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- Minimal/ No Potential
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Qualifications
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Education
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- N/A
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Licensure/Certification
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- N/A
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Experience
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- Required: Three (3) years of clerical experience working in a high level customer service setting, preferably within the hospital setting
- Preferred: Medical terminology
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Manages Reception/Concierge desk functions in collaboration with Radiology Leadership or designee, including but not limited to, provide a warm welcome/farewell to all who enter/leave.
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Maintains Lobby/Reception and common areas in a neat and orderly fashion.
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Ensures patient confidentiality is maintained at all times.
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Ensures all patients/guests receive orientation to the building including:
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- All clinical resources as needed
- Educational and conference opportunities
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Prepares reports for daily mail out.
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Manages patient/guest non-clinical requests in a timely professional manner ensuring positive outcomes.
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Evaluates non-clinical situations requiring attention using sound problem solving skills to resolve.
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Assists in identification of possible risk issues and coordinates with Radiology Administration for appropriate resolution.
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Assists Radiology Administration with non-clinical performance improvement initiatives.
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Answers phone for main Radiology lines and routes to appropriate department.
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Enters patient procedures and charge codes in computer.
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Schedules patients for procedures as needed.
- Performs all other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
