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Job Objective: A brief overview of the position.
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This position is responsible for managing all aspects of patient scheduling in the infusion room and ensuring all orders and authorizations are in place for treatment.
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Reports to
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Director of Clinical Operations
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Supervises
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None
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Ages of Patients
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None
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Education
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Preferred: Associate Degree or Diploma in Medical Office
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Licensure/Certification
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None
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Experience
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Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
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Preferred: Working knowledge of chemotherapy cycles/plans.
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Functions as a role model for organizational values.
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Demonstrates extensive knowledge of the Epic schedule. Manages Epic infusion schedule template for nurses by performing chairside scheduling of patients from cycle to cycle and all additional supportive care appointments.
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Links appropriate referrals to all appointments scheduled in infusion.
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Manages infusion referral queues to ensure all appointments are linked correctly.
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Collaborates with the PAR team to insure authorizations and referrals are current and applicable.
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Reviews schedule in advance for signed and active orders, authorizations, and follow-up MD appointments.
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Assists charge RN with daily nurse assignment.
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Identifies expiring orders and notifies appropriate clinic staff for renewal.
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Utilizes various reports to identify patients without infusion appointments, recalls, no shows, etc.
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Completes confirmation calls on all next day appointments in the infusion center.
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Manages and completes any ABN’s generated during the infusion appointment and sends to Patient Financial Services.
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Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in JACAHO, California and Federal standards.
- Performs other duties as assigned.
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Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
