Management & Supervision
Patient Financial Services
Full Time
Salary Range
$18.83 - $28.24 / hour
8 Hour Shift
Rancho Mirage,
CA 92270
Job #
  • Job Objective: A brief overview of the position.
    • Works independently and under the direction of Revenue Cycle/PFS Leadership. Supervisor ensures daily coordination of work flow while maintaining a positive work environment, acting as a resource to staff, supporting appropriate financial practices and monitoring staff and operations to allow for optimal performance in team job responsibilities. Ensures that staff are provided with training, support and oversight that will enable EMC to maintain financial services activities and an Accounts Receivable cycle that occurs on a timely basis and in compliance with all regulatory and Payor /CMS requirements. Oversee and directs activities related to the business office and processing of patient accounts, to include follow up with key stakeholders, patients and staff. Supervisor will meets with PFS Manager/Revenue Cycle Leadership on a regular basis to discuss issues and to identify those areas that are not meeting standards. Ultimately supervisor will manage and coordinate the medical reimbursement activities (financial collection activities within the Revenue Cycle for EMC
  • Reports to
    • Manager, Patient Financial Services
  • Supervises
    • Patient Accounting Representatives, Cash Posting, Call Center or Applicable Reimbursement Coordinators
  • Ages of Patients
    • N/A
  • Blood Borne Pathogens
    • Minimal/ No Potential
  • Qualifications
    • Education
      • Preferred: Associate’s or Bachelor’s degree
    • Licensure/Certification
      • N/A
    • Experience
      • Required: 2 – 4 years Supervisory preferred
      • Billing/collections experience or experience in a healthcare financial environment preferred
  • Essential Responsibilities
    • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
    • Coordinate and manages daily team activities to ensure scheduling and appropriate staff coverage of all functions OR escalation of additional needs to Manager/Revenue Cycle Leadership. Including providing desk coverage or operational support for absences impacting operations.
    • Ensure that procedures are followed to promote accurate and timely account resolution of all applicable reimbursement/revenue cycle functions under accountability of PFS team.
    • Reporting: Maintain department operations reporting to support functions of team for Revenue Cycle, Finance or clinical team/revenue. In addition, Maintain daily/weekly/monthly productivity logs for each member designated team(s) and appropriate reporting for Revenue Cycle leadership for designated team(s).
    • Provide staff training and coordinate on-going training. Audit staff activities, provide feedback mechanisms by providing them with data on their successes and identifying any areas of needed improvement
    • Direct the resolution of account variances, account exceptions, reporting exceptions or issues identified during daily staff work flow.
    • Review and approve adjustments, work flow variances with high dollar impacts or other account review as designated in department operating processes.
    • Identify and track trends & issues, recommend and implement procedural changes when appropriate.
    • Demonstrate a comfort level and ability for coverage of team core functions, to ensure accountability and continuity to team operations during absences and transitions.
    • Development of PFS policies and procedures and training materials.
    • Perform and assist in annual review and employee competency process. Completing timely evaluations and appropriate assessment of work functions.
    • Counsel staff regarding performance deficiencies and give verbal and written disciplinary warnings under the direction of the Manager
    • Participate in the interview and hiring process to ensure adequate PFS staffing.
    • Perform special projects and attend meetings as requested by Manager
    • Attends staff meeting, in-house training and attend classes pertaining to Federal and State billing regulations as well as compliance issues and Guidelines, when requested.
    • Lead /Participate in training for all PFS staff, as directed by Revenue Cycle leadership.
    • Perform other job-related tasks as assigned by Manager.